The biggest decision between open source shopping carts and commercial shopping carts is support.
There are lots of free open-source software out there, such as zencart, megento, prestashop, opencart, etc. The only problem is not all of them have good support systems. Some of them are better than others. If your e-commerce site goes down you shouldn't have to spend three days on a forum trying to figure out what went wrong and how to fix it.
I know that some commercial e-commerce software come with a little higher price tag, but as with anything else, usually you get what you pay for. I would just suggest that when choosing an e-commerce software you do your research. Especially if you are planning to go the commercial route. Call the company up and talk to them. See how friendly they are and if you get a good vibe from them. If you are considering the open-source route, make sure you feel comfortable with the on-line community that supports the cart before you implement it. That way when you have questions or issues that you need to fix you can maybe find a quick solution.
Besides, On the downside of open source shopping carts is that it can be quite challenging when a new version is released. It takes time to catch up with a stable version of free open source shopping carts.
The commercial software is quite good and user friendly at this part; however, we found it difficult to properly set up conversion tracking for our various advertising. Although we were growing profitably with this cart, there was always a sense that some of our advertising was being wasted or ineffective.
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